Creating robust business models for integrated eCare services

Putting into place ICT-supported, integrated health and social care services means that a multitude of stakeholders are affected by changes to their working process and often to their economic performance. SmartCare adopts a well-tested approach to assessing integrated eCare services to enable care integrators in making strategic decisions during development and early operation. The approach is called ASSIST (“Assessment and evaluation tools for e-service deployment in health, care and ageing”) and is founded on cost-benefit analysis, standing out from other assessment frameworks in that it

  • allows identifying and addressing stakeholders that lose through the service and thus may become strong veto players,
  • allows monitoring of the actual and prospective service development over time,
  • includes non-financial factors that in many cases have a major impact on the behaviour of a stakeholder, and
  • provides probabilistic methods for achieving rigorous results from data of varying quality.

The overall aim is to support the deployment sites in making integrated care services:

  • Viable – working successfully.
  • Sustainable – maintaining a positive ratio of costs and benefits.
  • Scalable – working for all patients and not only the pilot population.

Costs, benefits and busines models in SmartCare

Learn more about our approach to business (or rather value) case development...

Get to know our set of cost and benefits indicators...

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