Service Implementation Simulator – Integrated eCare

The Service Implementation Simulator – Integrated eCare was created as part of SmartCare's activities to develop sustainability models for the services being deployed. The Simulator allows the different parties to be involved in joined-up health and social care delivery to systematically anticipate what positive and negative socio-economic impacts can be expected to flow from new forms of collaboration. The aim is to use it for optimising socio-economic effects while developing integrated eCare services, in order to meet the requirements of all stakeholders. It is a learning tool associated with the ASSIST method adopted in SmartCare.

The Service Implementation Simulator can be used to explore potential configurations of ICT-supported, integrated care services. With the Simulator, different ways of setting up a service (in terms of stakeholders involved, service processes, etc.) can be chosen. Using the tool, assumptions can be made for different types of service-related costs and benefits, ranging from direct revenue models to high-level societal goals. Both short- and long-term consequences of each design choice can be explored immediately.

Furthermore, the Simulator can be used to get acquainted with the general ASSIST method. This can be of help to stakeholders planning on using this method and related tools in the development of their own service concept.

Using the Service Implementation Simulator requires nothing more than basic skills in using Microsoft Office applications (especially Excel) and curiosity about integrated care services.

Simulator model case

The Service Implementation Simulator – Integrated eCare is built around a model case scenario of an ICT-supported, integrated care service. The scenario was developed as part of SmartCare. In particular, it makes use of the integrated care pathways developed in SmartCare and a common cost-benefit indicator set used by all SmartCare deployment regions for the development of sustainability models for their services.

Some elements of the scenario were developed based on actual integrated eCare services implemented in two previous EU pilot projects addressing integrated eCare: CommonWell and INDEPENDENT. This ensures that the scenario and its characteristics are realistic, even if the model case cannot be met in real life.

Read more about the Simulator model case...

Lessons to be learned

The Service Implementation Simulator allows

  • to explore common effects going along with the implementation of integrated eCare services,
  • to try different ways to remedy problems, and
  • to get to know the ASSIST method and related tools.

A number of training lessons were designed to guide users' learning experience. They should be considered an inspiration to start one's own journey into the socio-economic modelling of integrated eCare services. Beyond the lessons described here, there is much more to discover by using the Simulator.

Read more about the lessons to be learned...

Download the simulator

The Simulator is a Microsoft Excel file [5.5Mb] that can be downloaded from here...

The Simulator requires that Macros and ActiveX elements in Excel are activated (see here for information on how to do this).