SmartCare - Home (Dummy)

Project approach

How SmartCare addresses its objectives

The SmartCare project strives for overcoming today’s health care and social care silos by defining, delivering and piloting a multifunctional comprehensive integrated ICT infrastructure. This infrastructure enables the coordinated cross-sector delivery of support to older people in need of care. Based on this infrastructure, ten pilot sites across Europe will pilot SmartCare services. The focus is on integrating healthcare, social care and self-care for different health/living conditions, along integrated care pathways - including the underlying organisational models.

To achieve this goal, the project pursues a programme of systematic service process innovation complemented by adaptation of technology. This approach is flanked by a robust evaluation programme which – together with targeted exploitation support including cost benefit analyses and business modelling - will finally lead to the generation of evidence-based plans for further service mainstreaming in the pilot regions. Synthesised guidance on service transferability beyond the pilot regions will be developed which is to serve as an operationally useful source of information for external parties.




The workplan contains ten work-packages, each focussing on a particular area of specialist activity and each comprising multiple tasks. Overall, work is organised along three subsequent project phases:

The first phase focuses on properly defining the SmartCare services, process wise and technology wise. This starts with a thorough analysis and documentation of key requirements on ICT-supported integrated care pathways (WP1). Here, the perspectives of different stakeholders are taken into account which concern according to the MAST model clinical, user-related, organisational, economic, technology-related, legal and ethical requirements, each deserving appropriate attention right from the beginning if pilot services are to be set up that are both fit for purpose and technologically/economically sustainable. Outcomes of this work step inform the development of a set of contextualised use cases reflecting concrete instances of integrated service delivery in an exemplary manner. This strand of work involves relevant actor groupings such as care recipients, care staff, administrative staff and ICT experts together with methodological exerts. This ensures that the definition of SmartCare services is primarily driven by the needs and requirements of relevant actors and mere technology-push is avoided, which again facilitates long-term sustainability of the solutions to be piloted. In a next step (WP2), outcomes are synthesised with a view to specifying generic model service processes (in terms of actors, tasks and data)
meeting the requirements of all relevant stakeholders.

The second phase of the work plan focuses on properly preparing the piloting of the SmartCare integrated care models in organisational and technological regard. This starts with a thorough analysis and documentation of any ICT applications and data structures that constitute the initial starting point for service integration at each of the deployment sites, and any needs for adapting and/or extending these within project (WP3). Outcomes of this work step form the basis for specifying a common SmartCare Integration Infrastructure Architecture to incorporate all relevant web services, service platforms and device interconnections. The architecture enables specification of standards based service components directly linking into care recipients’ homes and of services that support cooperation across different agencies involved in joined-up care delivery. Required
components of the specified solutions are then procured. Thorough testing of prototype versions involving a confined no. of users ensures optimal functioning and reliability of the Smart Care integration infrastructure before entering into the pilot phase with a large number of users under day to day condition. At the same time, operational planning of the pilot starts with a final review of initial pilot plans, e.g. in relation to services selected for piloting and types/no. of users to be involved (WP5). If required the initial plan is adjusted to current requirements and circumstances and documented at required detail. Based on the final pilot plan, user recruitment starts well in advance to the beginning of the pilot phase. Staff users are instructed and trained how to operate the new integrated services and to respond to any events arising. Finally, a team at each pilot site
schedules and carries out installations of equipment at the premises identified in the pilot plan.

The third phase of the workplan focuses on operation of SmartCare services at each pilot site which are maintained at full quality under day to day conditions (WP 6). A team at each pilot site ensures infrastructure, platforms and applications run smoothly during the pilot and providing help services to users. A dedicated help desk service is set up to respond to problems faced by staff users and clients. The evaluation team defines and executes the evaluation methodology centring on pre-defined data capture points (WP8). Execution therefore includes carrying out baseline data gathering, data gathering at mid-term and end of the pilots and reporting of results